Operations and Process Improvement

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Overview

SpearMC offers business process improvement services at a detailed and strategic level. We enable clients to optimize their business performance by helping them redesign operational processes and performance measurement techniques that provide the basis for continuous improvement. We focus on leveraging your existing investments and designing recommendations that meet your longer-term growth and profitability goals.

Methodology

SpearMC professionals help you define your process improvement project or program, understand the details of your existing process gaps, help you assemble and guide improvement teams which instill in your people the pride and responsibility necessary to effectively manage and master sustainable improvement projects. Our methodologies apply to all types of organizations from Manufacturing, Retail, Service and Public Sector.

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Process Improvement Workshop - coming early 2012

Course Agenda: pdf Process Improvement Two-Day Course Agenda

The workshop is geared toward all levels of professionals, from Directors who want to organize and facilitate process redesign initiatives in their organizations, to front line employees who desire to learn the skills to effectively participate in process improvement projects.

Organizational Change
- Understanding Your Culture
- Champions of Change and The Culture of Accountability
- Creating an Environment of Continuous Improvement
People Change
- Leadership Development
- Employee Involvement
- Performing Work in Teams
Process Change
- Selecting the Process or Problem to Improve
- Developing an Improvement Plan
- Applying the Process Improvement Methodologies

Operations Improvement Services

Expert Services Include:

As-Is Business Process Analysis and Effectiveness Measurement
Customer Needs Analysis
Employee Involvement and Team Building
Value Stream Mapping
Training & Implementation of Lean in your workplace
Improvement Planning and Project Management
Definition and Development of Operational KPIs and Tools
Organizational Change Management
Side by Side Management and Employee Coaching .