Overview

Information Technology departments are under constant pressure to provide increasing levels of service while minimizing costs.  As economic conditions change, management is left with the responsibility to find viable options to reduce overhead.

SpearMC can help your organization manage these costs.  We realize that hiring and retaining experienced Oracle/PeopleSoft resources is challenging and costly.  In addition, full-time resources in Systems Support and Business Analyst roles are often underutilized when Information Technology departments are not in project mode.

Instead of incurring this on-going burden, SpearMC can supply qualified resources who are guaranteed to have the necessary skill-set to perform the taks at hand.  Our support and analyst professionals can maintain the same productivity levels at a lower cost as compared to a salaried employee.

PeopleSoft Support Services Support Overview

• Application Break/Fix – Application troubleshooting, patch and fix application, development and enhancement support
• Upgrade Support – Application and Platform Upgrades that keep your systems updated to the latest service and maintenance pack releases
• Configuration Management – Administration and management for Trees, Set-up Tables, User Security and Process Scheduler
• Systems Operations – Capacity planning, system tuning, migration and archiving, backups, network and platform administration
• Database Administration – Performance tuning, database security, backups and remote monitoring
• Help Desk – Providing level-one technical and functional support